I guess not....
I like deli meat. Fresh sliced ham, pastrami, swiss cheese genoa, all very good to me. I went to Food Lion tonight and the first place I went in there was the deli counter. It was 7:PM. The lady was in there, in the cooler, so I waited. She came out and I asked if I could get some items. She said she was done for the night. I asked for sure if there was any way I could get something. She said she had broken the machines down and cleaned them. I understand all that. I have no idea what their schedule is for the deli.
I waited for a second, just to make sure she didn't want to go just one inch of the extra mile......nothing.
I went to the sandwich meat isle and got some sandwich fixins. I proceeded to the meat counter. All but empty. Is this a grocery store? Are they in business?
My point is, they wasted two perfectly good opportunities to excel at customer service....blew it. FAIL.